Home/General terms and conditions of business

Terms and Customer Information
(The following terms also include legal information on your rights under the provisions on distance contracts and e-commerce.)
1. Scope
2. Offers and specifications
3. Ordering and contract
4. Prices and shipping costs
5. Delivery, product availability
6. Payment Terms
7. Retention of title
8. Warranty for defects and warranty
9. Liability
10. Withdrawal
11. Exclusion of right of withdrawal
12. Returns
13 return costs upon withdrawal
14. Storage of contract
15. Privacy Policy
16. Jurisdiction, Applicable Law, Contract Language
1. Scope
1.1. For the business relationship between the company fexon, owner: Christian Fischer Bergaer Weg 27, 07957 Langenwetzendorf (hereinafter “Seller”) and the customer (hereinafter “Customer”) subject to the following terms and conditions in their valid at the time the order is placed.
1.2. You can contact our customer service for questions and complaints on weekdays from 8:00 to 16:00 CLOCK on the phone number +49 (0) 36625/793974 or by e-mail at info@heart-stars.com
1.3. Consumers in the sense of these GTC shall mean any natural person who enters into a legal transaction for a purpose that can neither be attributed to their commercial or independent professional activity (§ 13 BGB).
1.4. Differing conditions of the customer are not recognized, unless the seller agrees to their validity in writing.
2. Offers and specifications
2.1. The presentation of products in our online shop is not a legally binding offer but an invitation to place an order is. Service descriptions in catalogs and on the websites of the seller do not have the character of a representation or warranty.
2.2. All offers are “while stocks last”, if not stated otherwise in the products. Incidentally errors excepted.
3. Ordering and contract
3.1. The customer can choose from the range of the seller Select obligation and collect them on the

[add to cart] in a so-called basket.
3.2 Subsequently, the customer within the shopping cart by clicking the button [Checkout] to complete the ordering process below.
3.3. Click the [Buy], the customer makes a binding offer to purchase the goods in the basket. Before sending the order, the customer can change the data at any time and see. Required fields are marked with an asterisk (*).
3.4. The seller then sends the customer an automatic confirmation of receipt by e-mail to, in which the customer’s order is listed again and the customer can print using the “print” (order confirmation). The automated confirmation of receipt only documents that the customer’s order is received by the Seller and does not constitute acceptance of the request. The purchase contract is only concluded when the seller the ordered product will ship in 2 days to the customer, handed over or during shipment to has the customer, confirmed within 2 days with a second e-mail express order confirmation or sending the invoice.
3.5. Should the seller provide advance payment, the contract is the provision of banking information and payment. If the payment is not received despite being in arrears, even after a second notice served to a time of 10 calendar days after sending the order confirmation by the seller, the seller cancels the contract back with the result that the order was null and void and the seller no delivery obligation applies. The order is then settled for the buyer and seller with no other consequences. Therefore, a reservation of the article on payment in advance payments carried out for a maximum of 10 calendar days.
4. Prices and shipping costs
4.1. All prices indicated on the merchant’s website are inclusive of applicable taxes.
4.2. In addition to the prices charged to the seller for delivery shipping. Shipping fees are communicated to the buyer clearly on the shipping page and as part of the ordering process.
5. Delivery, product availability
5.1. At the time of the customer’s order no copies of the selected product available to him, the seller shall notify the Customer of this in the Order Confirmation. If the product is permanently unavailable, the seller looks from a declaration of acceptance. A contract is not concluded in this case.
5.2. If not available, the designated by the customer in the order product temporarily, the seller shall inform the customer, this also immediately in the order confirmation. For a delivery delay of more than two weeks, the customer has the right to rescind the contract. Incidentally, is entitled to withdraw from the contract in this case, the seller. Here, the seller may already paid by the customer will immediately refund. As far as payment is agreed, delivery is made after receipt of the invoice amount.
6. Payment Terms
6.1. The customer can under and before completing the ordering process choose from the available payment methods.
6.2. Is the payment by invoice, payment must be made within 7 days after receiving the goods and the invoice. For all other forms of payment payment in advance shall be made without deduction.
6.3. Are third-party commissioned with the payment processing, for example, Paypal. apply their Terms.
6.4. If the due date of payment determined by the calendar, then the customer is already in default observance of the event. In this case the customer has to pay default interest amounting to 5 percentage points above the base rate.
6.5. The customer’s obligation to pay default interest includes the assertion Another delay damages by the seller is not enough.
6.6. A right to offset the customer only if his counterclaims are legally established or recognized by the seller. The customer can only exercise a lien, if the claims from the same contractual relationship.
7. Retention of title
Until full payment of the delivered goods remain the property of the seller.
8. Warranty for defects and warranty
8.1. The warranty shall be governed by statutory provisions.
8.2. A guarantee is when the goods supplied by the Seller only if this has been expressly stated.
9. Liability
9.1. For a liability of the seller for damages without prejudice to the other legal conditions to entitlement are following disclaimers and limitations.
9.2. The seller has unlimited liability if the damage was caused by intent or gross negligence.
9.3. Furthermore, the seller is liable for the negligent breach of essential duties, which endangers the purpose of the contract, or for the breach of duties the fulfillment of which makes the proper execution of the contract and on whose fulfillment the customer regularly relies. In this case, however, the seller is liable only for the foreseeable, typical damage. The seller is not liable for the negligent breach other than those mentioned in the preceding sentences obligations.
9.4. The above limitations shall not apply to injury to life, limb and health, for a defect after assumption of a guarantee for the quality of the product and fraudulently concealed defects. Liability under the product liability law remains unaffected.
9.5. As far as the seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives and agents.
10. Withdrawal
– Start of Cancellation for Consumers –
Withdrawal
You can without giving reasons in writing (eg letter, fax, email) or cancel your contract within 14 days – if the goods before the deadline – by returning the goods revoked. The period begins upon receipt of this notification in writing, but not before receiving the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 EGBGB and our obligations according to § 312g, paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. The revocation period is sufficient to send the revocation or thing. The revocation must be sent to:[Insert: name / company name and address for service of the revocation addressed. (In addition, you can specify fax number, e-mail address and / or when the consumer receives a confirmation of the cancellation notice to the contractor, also an Internet address.) You can also use the shortcode fexon eK
Bergaer away 27
Use 07957 Langenwetzendorf for and store the address in Einstelungen DE.] Consequences of Withdrawal
In the case of an effective cancellation the mutually received benefits are to be returned and any benefits (eg interest) surrendered. If you can not or in part, or return them only in deteriorated condition give us the performance received and benefits (eg benefits), you have to pay us compensation. For the deterioration and derived benefits, you must pay compensation only to the extent the use or the deterioration is due to a deal with the matter, beyond the consideration of the characteristics and functioning. By “testing the properties and functioning” means the testing and trying out the goods as is possible and customary in a shop. Transportable items are to be returned at our risk. You have to bear the cost of returning the goods if the delivered goods ordered and corresponds to the price of the products does not exceed an amount of 40 euros or if you are at a higher price the thing at the time of the revocation yet the return or a have provided contractually agreed partial payment. Otherwise, the return is free of charge. Not parcel things are picked up. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with sending your cancellation explanation or the thing, for us with their receipt.
– End of withdrawal for consumers –
11. Exclusion of right of withdrawal
The right does not apply to goods that are produced according to customer specifications or clearly tailored to personal needs or for the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by you.
12. Returns
12.1. Customers are requested prior to returning the return report the seller to [complete: telephone number and / or e-mail address and / or contact page] to announce the return. In this way, they allow the seller the fastest possible assignment of the products.
12.2. Customers are asked to send the goods as a prepaid package back to the seller and keep the mailing receipt. The seller will refund the customer to request in advance the cost of postage, unless they are borne by the buyer himself.
12.3. Customers are asked to avoid damage or contamination of the product. Goods should be sent with all accessories back to the seller if possible in their original packaging. If the original packaging is no longer owned by the vendor, another suitable package should be used to ensure adequate protection against damage in transit and to avoid any damage claims because of damage due to faulty packaging.
12.4. The in this section (no. 12) of the Conditions of modalities referred to are not in accordance with requirements for the effective exercise of the right. No. 10 of these Conditions.
13 return costs upon withdrawal
13.1. If the customer is a consumer, he has in the case of revocation (see. No. 10 of these Terms) to bear the costs of returning the goods if the delivered goods ordered corresponds and if the price returned does not exceed an amount of 40 euros or if the customer have not the time of withdrawal provided the consideration or a contractually agreed partial payment at a higher price the thing.
13.2. Otherwise, the return for the customer is free of charge.
14. Storage of contract
14.1. The seller stores the contract text of the order. The terms and conditions are available online. The customer can print out the text of the contract prior to the delivery of the order to the seller by using the print function of their browser in the last step of the order.
14.2. The seller also send the customer to an order confirmation with all order data to the email address provided by him. Furthermore, the customer receives a copy of the Terms and Conditions with his order.
15. Privacy Policy
15.1. The seller shall process personal data of the customer for appropriate purposes and according to statutory provisions.
15.2. The for the purpose of ordering goods specified personal information (such as name, email address, mailing address, payment data) are used by the seller for fulfillment and handling of the contract. These data will be kept confidential and not disclosed to third parties who are not involved in the ordering, delivery and payment procedures.
15.3. The customer has the right to obtain information free of charge about the personal data that have been stored by the seller about him. In addition, he has the right to correct inaccurate data, blocking and deletion of their personal data, insofar as there is no legal obligation to retain.
15.4. For more information about the type, scope, place and purpose of collecting, processing and use of personal data required by the seller can be found in the Privacy Policy.
16. Jurisdiction, Applicable Law, Contract Language
16.1. Jurisdiction and place of performance is the location of the seller, if the buyer is a merchant, legal entity under public law or public law special fund.
16.2. The law of the Federal Republic of Germany. This does not apply if mandatory consumer protection rules of such application conflict.
16.3. Contract language is German.